Electronic Newsletter | Fall 2008

In this issue:


SecureConnect Suite of Products & Services introduced for eMerge

Professional Services Offerings

$50 Coupon Offer for a Max 3 Access System

Factory Training

How to Configure a Secured Series System in a 1 to 8 Door Installation

Access Control Case Study:  Cambridge, Massachusetts Fire Dept.

New People:  Regional Sales and Tech Support

Customer Survey

 

 

New People

Jason Mossbarger has been appointed to the role of Midwest Regional Account Manager. Jason has over 10 years of industry experience in access control, video and integrated security systems, most recently as a sales manager with Galaxy Control Systems.  You can reach him at j_mossbarger@ieib.com, or at 800-343-9502 ext. 1390.

John Mooradian, who has held various roles at IEI over 14 years, most recently as Midwest Sales Manager, will move to the role of Senior Territory Manager and will continue to work on accounts in the Midwest. John will be located at our company headquarters in Massachusetts. You can reach him at j_mooradian@ieib.com, or at 800-343-9502 ext. 151.


David Johnstone has been named Inside Sales Territory Represen-tative for the New England, New York/New Jersey, and Mid Atlantic area.  For the past 2 years David was an IEI inside sales representative for the western part the country.  You can reach David at d_johnstone@ieib.com or 800-343-9502 ext 197.


Scott Sangster has joined IEI as an Inside Sales Territory Represen-tative for the West Coast.  He previously worked at IEI for nearly 12 years in various technical and applications support roles.  Scott is a graduate of Bridgewater State College.  You can reach him at s_sangster@ieib.com or 800-343-9502 ext. 195.


New to our Technical Support Department


Chris Johnston has been hired as a Technical Support Represen-tative.  Chris attended UMass Lowell and is a graduate of Boston University's Corporate Education Programs Desktop Support Program.  He is also Comp TIA A+ and Network Plus Certified.  He previously worked in technical support and sales for Bose Corporation.  You can reach Chris at c_johnston@ieib.com or at 800-343-9502 ext. 199.



Chris Machado has been promoted to Technical Support Represen-tative.  Prior to joining IEI, Chris was employed in technical support for automated test equipment  and electronic instrumentation equipment.  Chris holds a B.S. in Product Design from Keene State College and an AS in Electrical Engineering.  You can reach Chris at c_machado@ieib.com or at 800-343-9502 ext. 169.


Anthony Cabral has been promoted to Technical Training Specialist.  Previously a member of the technical support team, Tony has a B.S. in Electronic Engineering Technology from Wentworth Institute of Technology in Boston.  Before joining IEI he had worked in various electronic fields.  He can be reached at t_cabral@ieib.com, or at 800-343-9502 ext. 196.

 

Your Opinion Counts

Take a few minutes to let us know what you think.  Please complete our online customer survey.  We appreciate your input and feedback on our products and services.

Click here to go to our online customer feedback form.

 


IEI Introduces SecureConnect for eMerge

SecureConnect Services has been introduced, a suite of products and services designed to provide a secure infrastructure and a trusted method of connecting to, managing and servicing the entire eMerge product line remotely. eMerge dealers using this service can provide backup of critical data, email service and report generation for their customers through the SecureConnect infrastructure. It provides dealers with a foundation for offering value-added services to their customers. 

The eMerge SecureConnect Manager resides on the protected side of the local network with the eMerge systems it is servicing. The Manager establishes a secure communication “tunnel” from within the protected network. This secure tunnel allows authorized users to connect to the local eMerge system from anywhere Internet service is available.

Here is an overview of SecureConnect.

For dealers interested in establishing value added services using SecureConnect, read our white paper, Recurring Revenue Approaches to Networked Physical Security Solutions. 

Professional Services Offerings

IEI has assembled a aranged of Professional Service offerings that result in customized packaged eMerge solutions that can be delivered and installed and commissioned in a minimum amount of time, freeing up valuable technical resources.  IEI has made a commitment to provide the technical know-how and experience to solve real world problems and enhance a dealer's competitive position in the market.  System staging and database programming can be efficiently outsourced to IEI's Professional Service Group who can successfully pre-configure systems to effectively fit each individual end user's requirements and physical security demands.

For more informaion on our Professional Services offerings read our Overview. Call your local sales representative or customer service at 800-343-9502 for additional information.

$50 Coupon Offer for a Max 3 Access System

Receive a $50 Coupon on the purchase of your next Max 3 Access System.  As part of the Access Control Simplified Campaign - highlighting that these systems are proven, easy to configure and install - IEI is offering a $50 coupon with the next purchase of a Max 3.  The Secured Series line of access systems are ideal for entry-level to mid-range applications.

Register here for your $50 Coupon.


Factory Training Schedule

Classes will be held for both eMerge certification and Secured Series products in various locations throughout the country over the next several months.  Classes will allow dealers to become trained on installation procedures, networking issues, hardware, and application modules.

For a complete schedule of classes and information on how to register click here. 

Secured Series System Configuration Guide

For customers wanting more information about Secured Series System configuration options in a 1 to 8 door installation, IEI has developed a "Guide to Building a Max 3 System." The Guide contains information on communications accessories and the optimal mix of Max 3 and MiniMax 3 systems in installations of up to 8 doors.

To view a copy of the Secured Series Access System Guide, click here.


Cambridge Fire Case Study


Alarmax, Inc. in Topsfield, Massachusetts, an IEI authorized GSA dealer, was contracted to design and install a system-wide state-of-the-art access control system for the Cambridge Fire Department.  Alarmax chose IEI's Secured Series access solution largely because of the system's easy to use software and ability to use the city's IP network for data communication between multiple facilities.  Read more.... 

The access system installation at the Cambridge Fire Department was funded by a grant from the Department of Homeland Security as part of the Urban Area Security Initiative (UASI).
 

 

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