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Select Setup : System Maintenance : Utilities.
Diagnostics ________________________
Test Network Connection
You can ping a known network IP address to check for connectivity between the security system Network Controller and other network devices.
To test a network connection:
Click the Test Network Connection link. The Test Network Connection page displays.
Enter the IP address or DNS name into the text box and click Check Connection.
Within a few seconds the PING results display on the page.
Get Network Controller Messages File
This file may be requested by system support for diagnostic purposes.
Refresh Now
You can refresh the security database and configuration data to all system nodes by clicking the Refresh Now button. Nodes will normally be refreshed automatically whenever the Network Controller has new data. However, you may wish to force an immediate refresh of node data after changes have been made to the security database or configurations.
Portal Status Display
This utility displays in table form all configured nodes, portals, readers, inputs, and outputs. Slot and position number, status and/or state for each resource is shown.
This is a very useful report for diagnosing system configuration issues.
How do I diagnose the security application in eMerge?
Article Details
Last Updated
6th of July, 2011
