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I am not getting access with my cards.

There can be several issues why your card would not work. It it is a new user, they might not have complete knowledge of how to use it. The following are the steps to take into consideration:

Card Format

Here you must specify what type of credential you are assigning to the user. The term card is used to represent the type of data entered into this field for this user. It can be data of a known HID proximity card format, or the data for an RF Fob (radio frequency fob) supplied by IEI. Some card formats explained in this manual may not be available in all controllers supported by this software.

Card Format Name	Default Site Code	Site Code Editable?
Prox 26-Bit HID	NONE	YES
Prox 26-Bit HID - IEI	11	YES
Prox 26-Bit AWID	NONE	YES
Prox 26-Bit AWID - IEI	11	YES
Prox 34-Bit HID	NONE	YES
Prox 35-Bit HID Corporate 1000	NONE	YES
Prox 36-Bit AWID	NONE	YES
Prox 36-Bit AWID - IEI	11	YES
Prox 37-Bit HID (no site code)	NONE	NO
Magnetic Stripe (ABA Track II)	n/a	n/a
Dallas Touch Chip	n/a	n/a
Enrollment Station (HID)	n/a	n/a

If you have a proximity card format that is not shown in the list of card formats above, or you have a custom card format, it is possible to have a custom card format add-on file created by International Electronics, Inc. and sent to you. After you install this add-on file on the PC running Hub Manager™ Professional, you then have the option of selecting this new format from the Card Format list. You can then enter the card PIN into the software without using an Enrollment Station. This does require that you know the exact bit designations of that particular card format, including all parity bits, card number location and site code location within the format.

NOTE: If you are using a Motorola Proximity Card reader or a Wiegand Keypad Front End with a Secured Series Hub controller, then you must select the Card Format named Magnetic Stripe. In addition, if you are using Motorola Cards (Indala), you will likely need to place a "7" in front of the card number that you enter into the Card Number field.