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Why won't the REX open the door?
1.Go to Setup – Access Levels – Portals
2.Make sure your "Unlock/Request-to-Exit (REX)" setting is all correct.
3.Go to Setup -- Alarms – Events
4.Click the addlink under the Namedrop-down list. If there is no addlink then no events have yet been defined.
5.Enter a name for the event in the Nametext box.
6.Enter a Descriptionof the event.
7.Enter an Operator short msgand an Operator long msgin the text boxes. These messages will be presented to a system operator if this event is triggered. The Operator long msgtext box can contain HTML. This could be used to display, for example, an image as the long message.
8.Select from the Enabled Timespecdrop-down list a time spec during which this event will execute in response to an input alarm state.
9.Select from the Priority drop-down a priority number. One (1) is the highest priority and twenty (20) is the lowest priority. In the monitoring page the highest priority events are listed first. If actions specified by two different concurrent events conflict then the higher priority event takes precedence.
10.Define the Actionsthat the system will execute when this event is triggered. Select <add new> in the Current actionslist box.
11.Complete the Action detailsin the right half of the Actionssection.
12.Enter a Namefor the action and check the Enabledbox to enable this particular action.
13.Select from the Actiondrop-down the action to take and from the drop-down to the right select the appropriate resource for that action.
