Linear Products Knowledge Base

Category » Personal Emergency Products

There were 49 articles found in this category:

1. Is there a solution for customers that do not have a analog POTS line?
   Based on U.S. CDC Data, approximately 5.5% of Senior Citizens over the age of 65 live in "Wireless Only" households. The data suggests trends that more elderly individuals (associated with PERS needs) are less likely to abandon their land-line phone connections, but the CDC does not formally t ...
2. Pre-Recorded Tutorial for PERS
   Q: Does Linear provide a pre-recorded tutorial for customer set up? A: This exists in our LearnLinear .ppt series, and some efforts have been made to provide a recorded narrative. "Linear University" at - http://www.learnlinear.com/
3. Digital Voice and Broadband IP work wiht PERS
   Q: What is our strategy to support non-standard voice networks - (Digital voice over Non-Managed Facilities Voice Networks). A: Broadband IP based telephone service providers are available in the North American market. Some name brands such as Vonage service, or Magic Jack are notable - where t ...
4. Programing PERS 2400 and PERS 3600.
   Q: Is there a way to simplfy the programming of PERS2400 and 3600 consoles, and possibly even program a series of devices at one time? A; The RA-2400 Programming manual describes utilizing "templates" to help facilitate production programming. Please see our RA-2400 Programming Manuals at - http ...
5. Does PERS work on Digital Cable Telephone Network.
   Q: How do Linear PERS consoles work on Digital Cable Telephone Networks? A: Comcast Tested, and passed the Linear PERS2400 and 3600 consoles for use on the Comcast Digital Voice network during 2010. See the attached notification for their voice network, which they refer to as "Xfinity Voice". h ...
6. Wall Mounted Transformers keep falling out.
   Q: The wall mounted transformer for the PERS2400 and 3600 consoles is heavy, and sometimes falls out of the wall (especially in older homes.) What options can Linear suggest to address this? A: The product includes a tab (required by UL) for screwing the transformer into standard wall sockets. ...
7. Does Linear Offer Wander Management
   Q: Does Linear offer any product solutions for "Wander Management"? A: PIR Motion detectors and door-window sensors can be deployed in households to sound local alarms to alert caregivers that a subscriber might be attempting to wander unescorted. Escalating reports can be delivered to the CS ...
8. Pendants for PERS
   Q: What plans does Linear have to introduce more attractive pendant or wrist-band transmitters? A: New transmitters DXS-LRP (Pendant) and DXS-LRW (Wrist) will be available for purchase in Q2-2011. See product bulletin 2011-004 http://www.linearcorp.com/bulletins/PB2011-004.pdf Our dealers tell ...
9. How Does Linear Supervisor Work for PERS
   Q: How does Linear's supervision work for the PERS products - what reports will come in to the Central Station if subscribers leave home with their pendant transmitters for extended periods of time? A: The Linear PERS2400 and 3600 consoles offer a 24-hour supervision interval. This feature can ...
10. PERS and older customers
    Q: Our PERS subscribers are typically 70-80 years old, and they don't always remember to test the products as we recommend for them to. What options are available to make sure the equipment is operational? A: See tech bulletin #2009-001, addressing importance of system testing for pendant relia ...
11. Dealership Logo on PERS
    Q: Can Linear provide custom PERS product markings and labels on the consoles with my Dealership's logo? A: Linear offers private label programs for our PERS consoles and Kits. Contact your Linear Sales Manager for details on this program.
12. Turn PERS Off at end of contact
    Q: Should our PERS subscribers turn the power switch "off" to return the equipment at the end of their contract period? A: Yes. Both the 2400 and 3600 kits are provided with a 12V backup battery - so the unit will continue to operate on battery power if it is unplugged. (The unit doesn't know ...
13. Linear Learning for PERS
    Q: Does Linear have any resources to help with the "learning curve" for programming PERS consoles? A:Please see our RA-2400 Programming Manuals at - http://www.linearcorp.com/pdf/manuals/RA-2400_PERS2400.pdf http://www.linearcorp.com/pdf/manuals/RA-2400_PERS3600.pdf And also "Linear University" ...
14. PERS Operational Range
    Q: What is Linear's recommendation for the operating range of the transmitters? Does Linear have plans for longer range transmitters than the DXS-62A and DXS-64? A: See the "Wireless Installation Tips" section of the Product Installation and Operation Manuals - http://www.linearcorp.com/pdf/ma ...
15. PERS standard wrist band dosent fit.
    Q: Many of our PERS subscribers have small wrists, and the DXS-62A standard wristband doesn't fit. What options does Linear have? A: Many subscribers with small wrists prefer to use the lanyard/pendant option, standard for the DXS-62A and DXS-LRP. The Petite Wristband offered in our catalog (PW ...
16. Self install PERS
    Q: Does Linear offer any solutions to help make it easier for seniors set up and install PERS products? A: Yes - we developed an Accessory Phone Jack, (PERS APJ-10 ) that works with the PERS2400 product to bring the jacks out for rear connection. This can be helpful - since the connections are ...
17. Fall Detectors and customers unabel to push button
    Q; Some competitive PERS products offer fall detectors, or other approaches that allow for emergency communications, even if the subscriber can't press their button. Can Linear PERS products do this? A: Yes, Linear products have three different modes that allow for emergency reporting and/or co ...
18. PERS to Far Away
    Q: What happens if our PERS subscriber presses their transmitter button, but is too far away from the console to have a 2 way voice sessions wiht the Central Monitoring Station? A: Following the Installation & Operation instructions, centrally locating the PERS console provides audible two-way v ...
19. How do Linear PERS consoles work on Digital Cable Telephone Networks?
    Comcast Tested, and passed the Linear PERS2400 and 3600 consoles for use on the Comcast Digital Voice network during 2010. See the attached notification for their voice network, which they refer to as "Xfinity Voice". http://customer.comcast.com/Pages/FAQViewer.aspx?Guid=2068a9be-d91d-49d1-871 ...
20. How many remote microphones and speakers can you connect to the PERS consoles?
    Only one and the model number is a RSM-1. When the RSM-1 is connected to either the PERS-2400B or the PERS 3600B, both the console and the RSM-1 will be active and have the ability to talk to the central station.