Linear Products Knowledge Base

Category » Hubmanager Software

There were 18 articles found in this category:

1. How do I setup System Manager in HubManager Pro?
   System Manager is a feature of HubManager Pro versions 6 and above and fulfills the following needs: A single operator manages one system but wants the database to be located on a drive other than drive c: or on a network volume. A single operator manages many systems, each one with distinct ...
2. I want to delete a user, but I don't know the user number
   If you need to delete a specific user but do not know the user number they are assigned then you will need to go into your Hub Manager application. The Import Door Settings feature imports and displays the complete user data and door settings of any physically connected (com port, modem, or TCP ...
3. I don't know my password for Hub Manager
   Please follow these steps: 1. Quit Hub Manager 2. Open Windows Explorer 3. Click on Folder at the top of the window 4. Click on Plus (+) next to my computer 5. Click on Plus (+) next to drive C: 6. Click on Plus (+) next to program files 7. Click on Plus (+) next to IEI 8. Click on Plus ...
4. How to restore a database in Hubmanager.
   Restore Database The Database Restore option lets you restore from a specific backup of a Hub Manager™ Professional database. WARNING: The Restore procedure will erase any data currently in the Hub Manager™ Professional database. 1. Select Tools > Database Backup/Restore ...
5. I can no longer communicate with my ProxPad or Max3 using the USB to Serial Converter on a Single Gang Plate.
   Max3/MiniMax3 - USB to Serial Converter Hardware connections: 1. Verify that the USB cable is plugged into the USB port on the PC. 2. Verify that the USB cable is plugged into the USB wall plate and that the red LED is lit on the wall plate. a. If the red LED is not lit, unplug the USB c ...
6. I can't open my downloaded installer program
   If you have downloaded HubManagerPro7 and notice it downloaded as an .ex_ extension you will need to rename the extension to .exe. The reason we have done this in the download is simply due to the convenience of the customer as most virus scan applications will not permit you to download an .exe ...
7. I can not update my HubManagerPro7 software
   Use these steps if your customer needs an iUpdate and they do not have a connection to the internet on the PC that needs the iUpdate. You will need to call in to Technical Support, at 800-421-1587, and request 2 update files if they are running HubManagerPro7. 1. Copy these 2 files to the cust ...
8. How do I change the Hub Modem ring settings?
   The following are instructions for connecting your Hub Modem to your PC for setting the modem string. Before getting started you must disable remote communication in your module: 31 # 8 # 0 # ** USB Converter to Hub Modem Connection Power Modem with 12VDC power supply to V+ and V- terminals. Con ...
9. How do I use a Dashboard?
   The System Dashboard option shows the live door status for each Max 3 v1 and Max 3 v2 door you select on this screen. Currently, these are the only two controllers that support this feature, so any other controller types in the system are not shown on this screen. The top portion of the scree ...
10. Hub Manager: com port is not working and the usb driver is installed
    This is for a 232R new install. My REX button doesn't work and I have it connected to P5 on the brown and the other leg to the white and white/orange together. Short those same three wires together. Does the main relay energize? If it does then the button is at fault or the wire continuit ...
11. How do I schedule an auto log import in the hubmanager pro software?
    The Tools drop-down menu contains the following items: 1. Log Archiving. 2. Audit Archiving. 3. Database Backup/Restore. 4. Database Conversion Utility. 5. Run Com Port Test. 6. Scheduled Log Import. 7. Table Initialization. 8. Indexing. 9. Application Initialization. 10. Options. The ...
12. I received a 'Device is not connected or unexpected device type' error message while trying to export to the door controller.
    Take the following steps to resolve this issue: 1. Go to the communication menu and choose network query. 2. Click Start and let the network query "discover" your doors. 3. When all of your doors have been discovered, press stop on the network query window. 4. Take note of the devices in the ...
13. What devices are compatible with Dashboard?
    The Dashboard is an option offered in Hub Manager software versions 7.4 - 8.0, which will permit the user of the software application Hub Manager the ability to view real-time door status and transactions. The Dashboard option is available with the following hardware devices: 1. Max 3. 2. Mi ...
14. How do I identify what Com Ports are available on my computer?
    Find the icon on your PC desktop labeled My Computer. Right click on this icon and choose Properties from the pop-up menu. This will bring up a window labeled System Properties. Click on the Hardware tab. Click on the button labeled Device Manager. This will bring up a window labeled ...
15. Why doesn't my modem work with Hubmanager version 8?
    The first thing to do is determine which version of modem you are working with and what Max controller you are installing it to. If you are using a Hub Max 3 and installing a max 3 modem (M3M) the Hubmanager 8 application will work fine. However, if you are installing a Max 2 modem (SS-modem) i ...
16. My PC crashed and I need to find out my settings.
    The Import Door Settings feature imports and displays the complete user data and door settings of any physically connected (com port, modem, or TCP/IP) door controller to the Hub Manager™ Professional computer. This is useful if you need to retrieve the information stored in a door control ...
17. I am trying to upgrade using my backup and it does not work.
    If you are having problems upgrading from a backup file please follow these steps: WARNING: Performing this data migration function will overwrite any existing data you may have stored in Hub Manager™ Professional. If you have any data in Hub Manager™ Professional that you need to ...
18. How do I update HubManager Pro?
    How do I update my HubManager Pro software? There are no updates available for HubManager Pro versions 1 through 6. Please download and install HubManager Pro version 7 for Windows XP or version 8 for Windows Vista and use the Conversion Utility to convert your database to a more recent versi ...