Home » Categories » Personal Emergency Products

PERS 2-way voice coverage & transmitter range

Q: What happens if our PERS subscriber presses their transmitter button, but is too far away from the console to have a 2-way voice sessions with the Central Monitoring Station?

A: Following the Installation & Operation instructions, centrally locating the PERS console provides audible two-way voice coverage throughout most client's homes. Voice coverage should be tested at the time of installation, and subscribers in larger homes should be made aware of the RSM-1 (wired remote speaker microphone) available to extend voice coverage.

If the CS has difficulty hearing the client in VOX mode, they should be instructed to toggle to 2-way manual (pressing "1" to talk, "3" to listen) which allows for maximum mic sensitivity, as well as full speaker amplification.

Our PERS-2400 and PERS-3600 Installation & Operation Manuals specify the Maximum RF range at 400 ft, line-of-sight, open range. (The new LRP/LRW pendants increase this range by approx 20%...) Testing confirms this capability, which in real-world application allows a client to roam to their mailbox, or do gardening nearby their home.

This means subscribers can have an event within RF range of the console, but beyond audio range to conduct 2-way voice, even with remote speaker/microphone units installed. In that case, each PERS provider will have their own protocol of how to progress through the response options (call the client, call the next-door neighbor, call the son/daughter, etc.) and proceed to dispatch 9-1-1 emergency personnel even if 2-way voice cannot be established.

Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
 
Attachments Attachments
There are no attachments for this article.
Related Articles
How do I program a transmitter into a PERS?
Viewed 1180 times since Mon, Mar 29, 2010
Which remotes have non-replaceable batteries?
Viewed 634 times since Mon, Mar 29, 2010
What is the difference between the PERS-2400 and the PERS-3600?
Viewed 1197 times since Mon, Mar 29, 2010
Does PERS work on Digital Cable Telephone Networks?
Viewed 1971 times since Tue, May 1, 2012
Pre-recorded tutorial for PERS
Viewed 1682 times since Tue, Oct 11, 2011
What happens if I change the password on my PERS systems as a Dealer and I forget the password?
Viewed 840 times since Thu, Jun 23, 2011
Self install PERS
Viewed 821 times since Tue, Oct 11, 2011
How is the audio mode selected?
Viewed 1083 times since Thu, Jul 7, 2011
Status Reporting for DXS-LR Series Transmitters
Viewed 547 times since Fri, Sep 6, 2013
What does the flashing LED’s mean on the PERS?
Viewed 1249 times since Mon, Mar 29, 2010